Accessibility

CVC-ASC is committed to providing an accessible and nondiscriminatory environment for
all patients, visitors, and staff. In accordance with applicable federal and state laws,
including the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act,
and Florida’s nondiscrimination statutes, we do not discriminate based on race, color,
national origin, religion, sex, age, disability, or any other protected characteristic.
Accessibility

Our facility is designed to ensure accessibility for individuals with disabilities. If you require
accommodations or assistance to access our services, please notify our staff in advance or
at the time of your visit. We are dedicated to making reasonable accommodations to meet
your needs.

Language Assistance Services
If you speak a language other than English or have difficulty understanding English, we
offer language assistance services, including the Language Line solution. A brochure
explaining how to access the Language Line and other interpretation services is available upon request.

Complaint Process
If you believe you have been discriminated against or deprived of accessibility, please contact our Compliance Officer at:

 Phone: Ashley Hawkins, Clinical Director 352-633-5016

 Email: [email protected]

 Address: 11674 Milton Lane, Oxford, FL. 34484

You may also file a complaint with the Office for Civil Rights (OCR) of the U.S. Department
of Health and Human Services or the Florida Division of Health.
Notice of Nondiscrimination

CVC-ASC does not discriminate in admission, treatment, or employment on the basis of
race, color, national origin, religion, sex, age, disability, or any other protected class. We are
committed to ensuring equal access to all of our services.

At CVC-ASC, we are committed to providing effective communication for all patients,
regardless of the language they speak. To assist patients who are limited English
proficiency or who speak a language other than English, we offer Language Line
interpretation services.

What Is Language Line?
Language Line is a confidential, 24/7 telephone interpretation service that connects you with
a professional interpreter in your preferred language. This service ensures that language
barriers do not prevent you from receiving quality healthcare.
How to Use Language Line:
1. Request Assistance: When scheduling your appointment or upon arrival, inform our
staff that you need language assistance.
2. Speak with the Interpreter: During your visit, let the staff know you need the
interpreter service. They will connect you to the Language Line.

3. Communicate Clearly: The interpreter will assist with the conversation, ensuring
you understand all medical information and instructions.
Languages Available:
Language Line provides interpretation in hundreds of languages, including Spanish, Haitian
Creole, French, Vietnamese, and more.

Additional Resources:
Please ask our staff for a copy of this brochure or for more information on how to access
Language Line services.

Your health and understanding are our priority.
We are dedicated to making sure you receive the care and information you need. For
questions or assistance, please contact our staff.